Residents news

Woman sitting at a desk looking hot with a bottle of water and a desk fan

Beat the heat – stay safe during the heatwave

Hot weather can affect your health, particularly if you are older, have underlying health conditions…

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Four members of Hightown's Customer Experience Panel and Two Hightown staff holding up signs that read: Customer Experience Panel

Meet the Customer Experience Panel (CEP)

We’ve relaunched our Customer Experience Panel (CEP) —meet the members and hear why they’re helping…

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Rent Payment

New system to support rent payments

From the end of June, we will be introducing a new system called Voicescape to help support customer…

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Thriving Together Group

Strengthening accessibility and inclusion during Deaf Awareness Week

As we recognise Deaf Awareness Week (4-10 May), we’re reflecting on the important work taking place…

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Key In Door And House Key

The importance of allowing access into your home

To help us keep everyone safe and homes in good condition, we sometimes need residents to provide re…

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Allpay

The AllPay App and Internet Payments portal are closing

We want to let you know about an important change to the digital payment services provided by allpay…

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Stock Condition Survey

Stock condition surveys - why access to your home matters

Carrying out full stock condition surveys is essential for housing associations, as they give us a c…

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