• 02/10/2026

Missed our Repairs webinar? Watch the recording now

Thre women in the Repairs team smiling standing behind a laptop

Thank you to everyone who joined our recent webinar, where members of our Repairs team shared practical advice to help customers prepare their homes for winter and explained how to report repairs effectively.

If you couldn't attend, or would like to watch it again, the webinar recording is now available.

What was covered?

During the session, our team shared:

  • Top tips to help keep your home warm, safe and running smoothly over winter
  • Simple checks you can carry out to help prevent common winter issues
  • How to report repairs and what information to provide
  • What to expect when a repair is raised
  • Answers to some of the most frequently asked repairs questions

The webinar also included a live Q&A session, where customers had the opportunity to put their questions directly to the Repairs team.

Watch the recording

Presentation notes

We hope you find the information useful as we head into the colder months and encourage you to share it with other members of your household.

Repairs webinar