![A calculator, signifying that there are affordable options for paying rent arrears](/media/vklnegri/shutterstock_268996268.jpg?width=440&height=260&quality=75&rnd=133474544598130000)
Your rent
Information on how to pay your rent, what to do if you're struggling to pay and advice on claiming benefits.
![A new resident is being handed her keys by a member of staff](/media/szubplsl/woodwhite-way-10.jpg?width=440&height=260&quality=75&rnd=133488448022930000)
Your tenancy
Find out about different types of tenancy and your tenancy rights and responsibilities.
![Lots of different tools, used for making repairs](/media/p5bn3foq/shutterstock_84703186.jpg?width=440&height=260&quality=75&rnd=133494387621800000)
Repairs
Our repairs team use local contractors to get your repairs sorted as quickly as possible.
![Condensation shown on a window pane.](/media/sgylchzh/condensation.jpg?rxy=0.4560220888508843,0.32837690660138336&width=440&height=260&quality=75&rnd=133494398660870000)
Damp and mould
We're committed to tackling damp and mould issues quickly and we'll work with you to resolve this.
![A female member of staff helping a resident on a phone call and using her computer.](/media/mgzphaii/emma-fletcher-photography_ht-headshots-51.jpg?width=440&height=260&quality=75&rnd=133492836331730000)
Report an issue
If you're experiencing a problem you can find out how to report this and get help.
![A young male member of staff working on the reception desk. He is wearing a light grey shirt and a headset to take calls.](/media/esskih3r/emma-fletcher-photography_ht-headshots-153.jpg?rxy=0.5182849053730274,0.562851235133864&width=440&height=260&quality=75&rnd=133519651109200000)
Hightown departments
Find out how to contact each department at Hightown and how they can help you.
![residents voice and scrutiny panel member talking to a member of staff.](/media/odpbm2rm/rvsp-member.jpg?width=440&height=260&quality=75&rnd=133488367265970000)
Resident involvement
There are lots of different ways to get involved as a resident at Hightown.
![Hightown's 8000th resident standing outside his new home](/media/rzsdvc3b/hightown8000-78.jpg?width=440&height=260&quality=75&rnd=133495507003570000)
Moving home
Find the information you need if you're looking to move out of your Hightown home.
![A smoke detector on a ceiling surround by smoke from a fire](/media/yjmhhqcc/shutterstock_2021875553.jpg?rxy=0.6776814490195517,0.39500181986161675&width=440&height=260&quality=75&rnd=133320035515770000)
Fire safety
Hightown takes fire safety very seriously and it is important that we work together to stay safe and help prevent fires.
![A resident is holding a Hightown sign that says 'supporting people' and has a symbol of a hand holding up three people.](/media/v5ooncke/hightownkiteway-176.jpg?rxy=0.47892020539994706,0.363654861232119&width=440&height=260&quality=75&rnd=133488393766770000)
Support and advice
Find out about the support available if you are struggling.
![A woman speaking on her mobile phone. She is distressed with her hand on her forehead.](/media/dnup5cf1/da-image.jpg?rxy=0.5614585141568668,0.484286090803624&width=440&height=260&quality=75&rnd=133328640044270000)
Domestic abuse
We can provide help and advice on support services available.
![Someone holding a bin bag next to an overflowing bin store](/media/pxnidrm0/shutterstock_1027553278.jpg?rxy=0.37485718917933913,0.4078226634714139&width=440&height=260&quality=75&rnd=133488446861370000)
Anti social behaviour
We take reports of anti-social behaviour seriously. Find out what to do if you have any concerns.
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Frequently asked questions
Find out the answers to residents' most frequently asked questions. Whether you want to find who your utility providers are, how to seek help with sourcing furniture, or requesting permission for a pet to live in your home.
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New tenants' guidance
When you move into your first home there's lots to sort out and think about. This section will help you with understanding your rights and responsibilities as a Hightown tenant and what you'll need to do once you've moved in.