Information on how to pay your rent, what to do if you're struggling to pay and advice on claiming benefits.
Find out about different types of tenancy and your tenancy rights and responsibilities.
Our repairs team use local contractors to get your repairs sorted as quickly as possible.
Damp and mould
We're committed to tackling damp and mould issues quickly and we'll work with you to resolve this.
Report an issue
If you're experiencing a problem you can find out how to report this and get help.
Find out how to contact each department at Hightown and how they can help you.
There are lots of different ways to get involved as a resident at Hightown.
Find the information you need if you're looking to move out of your Hightown home.
Hightown takes fire safety very seriously and it is important that we work together to stay safe and help prevent fires.
Support and advice
Find out about the support available if you are struggling.
We can provide help and advice on support services available.
Anti social behaviour
We take reports of anti-social behaviour seriously. Find out what to do if you have any concerns.
Frequently asked questionsFind out the answers to residents' most frequently asked questions. Whether you want to find who your utility providers are, how to seek help with sourcing furniture, or requesting permission for a pet to live in your home.
New tenants' guidanceWhen you move into your first home there's lots to sort out and think about. This section will help you with understanding your rights and responsibilities as a Hightown tenant and what you'll need to do once you've moved in.