A calculator, signifying that there are affordable options for paying rent arrears

Your rent

Information on how to pay your rent, what to do if you're struggling to pay and advice on claiming benefits.

Rent payments
A new resident is being handed her keys by a member of staff

Your tenancy

Find out about different types of tenancy and your tenancy rights and responsibilities.

Your tenancy
Lots of different tools, used for making repairs


Our repairs team use local contractors to get your repairs sorted as quickly as possible.

Report a repair
Condensation shown on a window pane.

Damp and mould

We're committed to tackling damp and mould issues quickly and we'll work with you to resolve this.


Report damp and mould
A female member of staff helping a resident on a phone call and using her computer.

Report an issue

If you're experiencing a problem you can find out how to report this and get help.

Report an issue
A young male member of staff working on the reception desk. He is wearing a light grey shirt and a headset to take calls.

Hightown departments

Find out how to contact each department at Hightown and how they can help you. 

Hightown departments
residents voice and scrutiny panel member talking to a member of staff.

Resident involvement

There are lots of different ways to get involved as a resident at Hightown.

Get involved
Hightown's 8000th resident standing outside his new home

Moving home

Find the information you need if you're looking to move out of your Hightown home.

Moving home
A smoke detector on a ceiling surround by smoke from a fire

Fire safety

Hightown takes fire safety very seriously and it is important that we work together to stay safe and help prevent fires.

Stay safe
A resident is holding a Hightown sign that says 'supporting people' and has a symbol of a hand holding up three people.

Support and advice

Find out about the support available if you are struggling.

Get support
A woman speaking on her mobile phone. She is distressed with her hand on her forehead.

Domestic abuse

We can provide help and advice on support services available.

Get support
Someone holding a bin bag next to an overflowing bin store

Anti social behaviour

We take reports of anti-social behaviour seriously. Find out what to do if you have any concerns. 

Report anti-social behaviour
  • A resident sat in her lounge, drinking a coffee. She is smiling.

    Frequently asked questions

    Find out the answers to residents' most frequently asked questions. Whether you want to find who your utility providers are, how to seek help with sourcing furniture, or requesting permission for a pet to live in your home.
  • Hightown resident and her daughter who is holding a foam toy house, on the sofa, in their new home.

    New tenants' guidance

    When you move into your first home there's lots to sort out and think about. This section will help you with understanding your rights and responsibilities as a Hightown tenant and what you'll need to do once you've moved in.


Click below to view our latest Community Chronicles residents' newsletter.

Winter 2024

Autumn 2023