A family standing outside their new Hightown property, smiling and looking happy.

We support our residents to live a happy life and build a positive future in their homes.

We understand that, at times, life can be unpredictable and can throw unexpected challenges at you, or that you may simply need our help to access the right information. 

Whatever your needs are, we are here to help you when you need our support. We know it's not always easy to talk about personal matters, but we want to reassure you that we are professionals and have your best interests at the centre of everything we do.

Our experienced team can offer you advice, or signpost you to the correct professionals for specialist advice and support on several topics.

We help residents with money matters, finding work, applying for benefits, and accessing the latest 'cost-of-living' schemes. We support new tenants to manage their homes and provide useful contacts for your wellbeing and energy efficiency tips to save you money.

We can also provide links to support you if you're in a crisis; with emergency food parcels, furniture, or energy vouchers.

If you need our help, please get in touch by requesting a callback.

Request a callback


A resident sat in her lounge, drinking a coffee. She is smiling.

Answers to your FAQs

Find out the answers to residents' most frequently asked questions. Whether you want to find out who your utility providers are, how to seek help with sourcing furniture, or requesting permission for a pet to live in your home, you'll find the answers here.

Someone googling for contacts on their phone and laptop

Useful contacts

There are lots of organisations out there who can offer help and advice. 

Here is a list of some of the most useful contacts. 

A young woman, sitting on the sofa, with her head turned away from the camera.

Real life story: how we helped a vulnerable resident

Find out how we helped and supported a resident who was suffering from domestic abuse and severe mental health issues.

A person is looking inside an empty wallet and has a calculator and paperwork on the floor. They're trying to work out their finances to pay the rent.

Real life story: how we provided financial support

Find out how we helped a vulnerable resident transition from supported housing into independent living and supported them with their Universal Credit applications.