Our Tenant Satisfaction Survey is running until 28 December. If you're a resident with Hightown, you may receive a phone call from Acuity Research & Practice, a company acting on behalf of Hightown, and asked to complete our survey. If you receive a call from a number ending in 3027 asking if you’d like to take part, please be assured that this is a genuine call. This is an opportunity to share your feedback on the services we provide.

My home I'm a homeowner

Welcome to the Hightown homeowners' area. Here we have included some general information for our shared owners and leaseholders.

A Hightown resident stood in her kitchen with a blue Hightown branded mug.

Member of staff and property services inspector are talking about the estate

Charges and fees

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A row of houses, with their own parking space outside.

How to sell your home

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New build houses, which are white and brick. They have a parking space outside.

Buying more shares (Staircasing)

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A playground with a slide in front of a new block of flats.

Building insurance

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Someone filling in a form on a piece of paper to extend their lease for their shared ownership property

Extending your lease

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Your home and repairs

Our Repairs team use local contractors to get your repairs sorted as quickly and cost-effectively as possible.

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The right to manage your block

The Commonhold and Leasehold Reform Act 2002 gave leaseholders the right to manage the block of flats they live in, by transferring responsibility and decision making from the landlord to a Right to Manage (RTM) company.

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