Our trauma informed approach

We enable young people to sustain a tenancy, learn independent living skills and move on to a place of independence. As a Psychologically Informed organisation, we focus on trauma informed approaches to aid our support offer, recognising the unique and sometimes traumatic challenges these young people face.

Our aim is to offer a safe environment where young people can rebuild their lives, access essential services, and receive the support they deserve.

Person-centred support

Our dedicated team is committed to ensuring young people's wellbeing, facilitating access to education, healthcare, emotional support, and successful integration into their new community. With a focus on empowerment and resilience, our supported accommodation strives to give young people the tools they need to thrive and contribute positively to society.

Each young person undertakes their own journey with us based on their unique experiences and preferences. We support them in a person-centred and strengths-based way, ensuring that the young people have choice and control.

Each individual coproduces their own support plans, goals and ambitions and work with the staff to identify the best pathway for success.

Our staff team approach each young person with empathy, compassion and patience, supporting growth and independence while ensuring that their needs and aspirations do not get left behind. 


We encourage young people to co-produce and co-design our services via our 'Youth VoiceBox'. This panel gives the people we support a genuine say on the services we deliver. For example, young people can get involved in interviewing new staff members or reviewing the way complaints have been handled by the organisation. 

Co-production at Hightown

We are a Network Member of Centrepoint – the UK's leading youth homelessness charity.

Bedroom with orange wall, a bed, table and chair and guitar

Transforming living spaces

We redecorated and refreshed all of the living spaces in our young people's housing services, using bright colours as part of our psychologically informed approach.