As a not-for-profit organisation, every penny we make is re-invested into developing and improving homes, supporting our customers to live happily and developing our staff to provide the best possible service.

Through our resident involvement activities, we empower residents, ensuring their voices are heard and their needs are embedded into our services.

Our housing team makes a tangible difference to the lives of vulnerable tenants, through services such as financial inclusion and safeguarding for victims of domestic abuse and people living with mental health challenges.

At the same time, our care and supported housing (C&SH) schemes enhance the lives of service users, helping them gain independence and take control, so they can enjoy the same opportunities as everyone. As a large local employer, we are dedicated to developing our workforce through training, apprenticeships and wellbeing activities.

We are also committed to reducing our impact on the environment and contributing towards Net Zero by 2050, through increasing the energy efficiency of our homes and building new homes that are highly energy efficient.

Social Impact Snapshot (2022-23)


New homes built


Direct impact of development on the economy


Support hours delivered across 89 care & supported housing services


Recovered in additional welfare payments


New lettings made to statutorily homeless households


Invested in energy efficiency works to existing homes

  • Hightown CEO talking at a podium. People are sitting down listening to him

    Homes for Cathy

    Hightown is a founding member of Homes for Cathy, a group of housing associations and homelessness charities united by an aim to end homelessness.

  • A row of the backs of houses with solar panels on the roof. Each house has its own back garden.

    Environment and sustainability

    Preserving our environment and ensuring our business practices are sustainable are key priorities for Hightown.