How it all began
In 2018, we invited people living in our care and supported housing schemes to come together and form a customer group. Their role was to review our services, share their experiences, and help shape the future of the support we provide.
Introducing VoiceBox
The group became known as VoiceBox.
Today, VoiceBox is an award-winning group of 20 members who represent more than 750 people living in our care and supported housing schemes. Our schemes support people with learning disabilities, mental health illnesses, and adults and young people experiencing homelessness.
What does VoiceBox do?
VoiceBox members play a vital role in helping us improve our services by:
- Reviewing and improving how we handle complaints.
- Visiting schemes to carry out audits and gather feedback from the people we support.
- Helping us recruit the right people by taking part in second-stage interviews for management roles.
- Creating communications such as newsletters, surveys and leaflets to ensure people have access to the information they need.
- Getting involved in a range of additional projects, including focus groups, filming days, award ceremonies and social events
2025-2026 Highlights
- 31 translator headsets supplied to homeless services
- 40+ complaints scruitinised
- 700+ people across 90 schemes benefited from co-production
- 20+ co-production opportunities held
- 600 hours of lived experience input contributed
- 9 managers appointed following VoiceBox interviews
Join VoiceBox
If you currently live, or have previously lived, in a Hightown care and supported housing scheme and are passionate about improving services, sharing your experiences, learning new skills or simply meeting new people, VoiceBox gives you the opportunity to make a real impact.
VoiceBox members not only have fun during their meetings, they also enjoy coming together for seasonal celebrations.
Having fun with props at the party!
VoiceBox members supporting Pride month at Hightown House
Delivering chocolates to colleagues at Hightown House.
VoiceBox induction day at Hightown House.
VoiceBox members get involved with shaping Hightown's values.
