Staff member supporting a resident on the phone

How can we support you?

Find out how we can support you and read the real life stories of people we have helped. You'll also find the answers to your most frequently asked questions and a list of useful contacts. 

A person is looking inside an empty wallet and has a calculator and paperwork on the floor. They're trying to work out their finances to pay the rent.

Problems with paying your rent?

If you've fallen behind on your rent payments, don't suffer in silence. We're here to help. 

A person calculating costs and making notes about claiming benefits

Claiming Benefits

Find out if you're eligible for financial support, how to apply for benefits and what you may be entitled to by using an online benefits calculator. 

Someone holding a lot of receipts in a supermarket, showing the impact of the cost of living crisis

Cost of living support

The rising cost of living is concerning for many of us but there's help available. Find out about food banks, energy discount schemes and money saving tips.

A man is counting money and storing it in a savings jar

Managing your money

It's important to budget your money and focus on paying your priority bills to ensure the security of your home.

Keep your money on track by completing an online budget planner. 

A piece of paper, a keyboard and a small plant. The piece of paper is a template for a CV.

Help into work

Are you looking for a new job, or to get back to work? 

Here you'll find advice on how to write your CV and prepare for your next job interview. 

Hightown resident and her daughter who is holding a foam toy house, on the sofa, in their new home.

New tenants' guidance

When you move into your first home there's lots to sort out and think about. This section will help you with understanding your rights and responsibilities as a Hightown tenant and what you'll need to sign up once you've moved in.

A light bulb is shown next to a small pile of money that is next to a larger pile of money to indicate a saving of energy cost.

Be sustainable and save

Find out how to be energy efficient, reduce waste and save money by being more sustainable in your home. 

A picture showing a sad, indifferent and happy face. The hand is picking up and choosing the happy face to symbolise their choice to feel happy.

Your wellbeing

Life can be full of challenges and stresses that can affect your wellbeing. It's important to reach out for help if you're struggling.

We're here to help you find the right information and resources to help you look after your wellbeing. 


  • A young child puts his hands over his ears. A woman and man are arguing behind him.

    Domestic abuse

    Everyone has the right to feel safe in their own home. If you don't feel safe in your home due to someone you are, or previously were, in a relationship with, you may be experiencing domestic abuse.