Customer Experience Panel

How does the Customer Experience Panel (CEP) work?

Panel members meet online monthly and at Hightown House every three months to discuss matters of strategic importance and feedback on our services.

Our Panel members are not paid but we reimburse reasonable travel and childcare expenses. It’s a great way to meet people, learn valuable new skills and make a real difference. 

To find out more email: involve@hightownha.org.uk

In this role you will:

• consider customers’ bids for improvements to estates

• comment on key policies, strategies and documents

• provide feedback on resident priorities

• scrutinise performance information on services of interest to residents

• annually select an area for service review

• assess resident involvement and community development activity after receiving reports and updates

• influence Hightown’s local arrangements

Minutes of CEP meetings