Hightown Residents Voice and Scrutiny Panel

Meet our CEP members

How does the Customer Experience Panel (CEP) work?

Panel members meet online monthly and at Hightown House every three months to discuss matters of strategic importance and feedback on our services.

Our Panel members are not paid but we reimburse reasonable travel and childcare expenses. It’s a great way to meet people, learn valuable new skills and make a real difference.

To find out more email: involve@hightownha.org.uk

In this role you will:

consider customers’ bids for improvements to estates
comment on key policies, strategies and documents
provide feedback on resident priorities
scrutinise performance information on services of interest to residents
annually select an area for service review
assess resident involvement and community development activity after receiving reports and updates
influence Hightown’s local arrangements

Interested in getting involved?

Please complete the form below.

What's your name? *

What's your address?

What's your email address?

What's your phone number?

What groups / activities are you interested in joining? *

Customer Experience Panel (Meet every 3 months in person and online monthly to share insights and feedback with senior management)

Thriving Together group (for residents with lived experience of disability)

ASB focus group (provide feedback on response to ASB)

Estate champion (represent your estate and collaborate with our team to enhance communal areas)

Roadshows and events (join roadshows and help plan events)

Reading Panel (review our documents and communications to ensure they are clear and effective)

Online surveys and testing (ad hoc when you have time)

Consent for storing submitted data *

Yes, I give permission to store and process my data

I'm not a robot *

Hightown resident and young son outside their home

My home

Everything you need to know about repairing and maintaining your home, paying your rent, service charges, and your tenancy agreement or lease.

View

Property services inspector and a resident walking around the estate

Estate Champions

Estate Champions act as a representative for the residents on their estate, by raising any concerns about communal areas with the Estates Quality Inspector.

View