This section of the website directs you to the relevant online guides and services available. If you have a suggestion for something you think needs adding to this section or haven't found what you are looking for please contact us using our online form.

  • Our available homes

    Looking for a shared ownership home to buy? Hightown may have a property right for you. 

    All our available homes are listed on our website.

    Find the right property for you, check the eligibility, and register your interest.


    View our available properties
  • Shared ownership

    Shared ownership is a great scheme that aims to help first time buyers onto the property ladder. Rather than renting, you can buy a 50% share in your home with a much lower deposit than you would need to buy a home outright. You then pay a subsidised rent for the remaining shares and can buy more shares over time.

    Shared ownership makes buying a home manageable and affordable.

    Find out more
  • Applying for social housing

    Unfortunately, you cannot apply to us directly for social housing.

    We do not hold waiting lists for our housing; our properties are let to people from the council's registers so you must apply with your local council.

    If you're in housing need, facing homelessness or need an affordable home, you can apply to go on your local council's housing register.

    If you do not have anywhere to stay tonight, please contact our homelessness services - click here for more information.

    More information
  • Renting with Hightown

    Not in the position to buy a home right now? Through our Rent for Less (also known as Intermediate Rent) scheme you can rent a stylish modern home for 80% of the normal market price.

    All our available properties are advertised on our website, but they can let very quickly so get in touch with us if you're interested in a specific property.

    See our available homes
  • Rent for Less

    Rent for Less could be your stepping stone to owning your first home.

    Through this scheme you can save 20% of what you would have spent by renting on the private market, giving you the breathing space to save up a deposit and buy your first home. Most of our Intermediate Rent stay on for 2-5 years before going on to buy a home.

    N.B. you cannot apply for these properties if you receive housing benefit.

    Find out more
  • Nightshelter in St Albans

    If you are over 18 and need a bed for tonight, you might be able to stay in our night shelter in St Albans, Open Door.

  • Under 18s
    You don’t have to be sleeping on the street to be considered homeless; for example you may be sleeping on a friend’s sofa, or you may be at risk of violence where you are staying. Contact children's services at your local council to ask about your options for housing.
    You may find it useful to talk to a counsellor at Childline 0800 1111
  • Available jobs

    To see which jobs we have available now, click on the link below.

    See our vacancies
  • Job alerts

    Can see the job for you just now? We have lots of services in Herts, Beds, Bucks and Berkshire. Sign up to job alerts with us to find out about the latest vacancies in your area.

    Sign up
  • Working at Hightown

    We're a charitable housing association, set to deliver 350 new homes every year and providing a range of care & supported housing services. We can offer a wide variety of jobs and a great place to work.

    We are experiencing exceptional growth and we need committed people to help us make a difference in people's lives: whether that is in developing new homes, or providing care on the front line. Click on the link below to find our more information about working for Hightown.

    Find out more
  • Employee benefits

    Many of our staff work with us because we directly help people who are in need. But we also offer competitive pay and a range of benefits for our team.

    More information
  • Volunteering in St Albans

    There are opportunities to volunteer at our nightshelter for homeless people in St Albans through the Open Door charity. Download an application form

    More on volunteering
  • Nightshelter in St Albans

    If you are over 18 and need a bed for tonight, you might be able to stay in our night shelter in St Albans, Open Door.

  • Under 18s
    You don’t have to be sleeping on the street to be considered homeless; for example you may be sleeping on a friend’s sofa, or you may be at risk of violence where you are staying. Contact children's services at your local council to ask about your options for housing.
    You may find it useful to talk to a counsellor at Childline 0800 1111
  • Find a service

    We operate a range of care & supported housing in Hertfordshrie, Bedfordshire, Buckinghamshire and Berkshire. To find out more about our services or to find details for a specific service, use the link below.

    Search our schemes
  • Hightown as a care provider

    One of our core values is that our service users come first. We are committed to providing high quality care & support across our 80 services and helping our service users to live live to the full.

    Use the link below to read more about how we operate our care & supported housing.

    Find out more
  • View our vacancies

    Follow the link below to view our current vacancies and send in a referral.

  • Contact Hightown Support

    To contact the Hightown Support central office team, you can email or call us on 01442 292267.

    Contact Hightown Support
  • Find a Hightown service

    Hightown has over 70 care and supported housing services. To contact an individual service, click the link below and use the search to find the service you need.

    Find a scheme
  • Contact Hightown Care and Support

    To contact the Hightown Care and Support central office team, you can email or call 01442 292267 and ask to speak to a member of the team.

    Contact Hightown Support
  • Emergencies

    To report an emergency repair, please call us on:

    Between 9am-5pm on weekdays 01442 292301
    Out of hours

    0845 160 00 77 (local rate)
    0203 701 3525 (from a mobile phone)

    Note: leaseholders and shared owners can only request repairs to communal areas.


  • Repairs for tenants

    Please log into your online account to report the problem to our Repairs team.

    You can also use your account to track your repair.

    More info on repairs
  • Repairs for homeowners

    Shared owners and leaseholders can report repairs to communal areas or grounds.  Please log into your online account to report a repair.

    Your account will show you any repairs to your estate or block that we are already aware of.

  • Report anti-social behaviour

    Take a look at our information page on Anti-Social Behaviour. Here you will find details on what anti-social behaviour is and how you can report it.

  • Make a complaint

    If you're not happy with our service, please follow the link below to find out more about our complaints process and how to make a complaint.

    More details
  • Methods available

    Use your Allpay swipe card to pay your rent using any of the methods below, using cash, credit or debit cards. You will also need to have your tenancy number to hand.

    1. Allpay app - you can download it to your smartphone at no cost, either from the Apple App Store or Google Play.
    2. Pay online - visiting
    3. By textjust log onto to register for this service.
    4. In person - you can find your nearest PayPoint payment outlets by visiting
    5. Over the phone - your swipe card can also be used to make payments over the phone, just call 0844 557 8321.


    More info on paying your rent
  • Checking your balance

    Sign in to your MyHightown online account to view your balance and check your rent statement.


  • Contact the Rent Team

    If you are struggling to pay your rent, it is very important that you let us know. We may be able to offer you advice and help.

    Call 01442 292335

    Email the rent team


  • Trouble paying rent

    We hold lots of resources that can help you on this website. You will also find information on other agencies that are there to help people manage their money and get out of debt.


    Read more
  • Send an enquiry

    Please fill in a online enquiry form. We will forward it on to the relevant person and they will get in touch with you.

    Online enquiries
  • Call us

    You can call our main switchboard who will put you through to the right person.

    Open hours:

    Mon-Fri: 9am - 5pm

    01442 292300

  • Our insurance details

    If you’re a third party solicitor enquiring about our insurance policy details and Portal ID please follow the link below:

    More details
  • Hightown Head Office

    Hightown House
    Maylands Avenue
    Hemel Hempstead
    HP2 4XH

  • Our care & support services

    Hightown manages over 80 care and supported housing services across Hertfordshire, Buckinghamshire and Berkshire.  To find a specific service, please use our 'Scheme Search' to look up the details for that service.

    Find our schemes
  • Donating money

    Every donation made to Open Door helps us continue to make a huge difference to the lives of homeless people in St Albans.

    £10 per month could pay for a new starter home pack
    £20 per month could pay for a one to one advice session
    £50 per month could pay for a person's food in the night shelter for a month

    As a registered charity Open Door can claim an extra 25% in tax on every eligible donation by a UK tax payer. If you are a UK tax player we would really appreciate it if, when you donate, you indicate you would like Gift Aid to apply to your donation.

    Download our leaflet for more information

    Donate to Open Door



    More info
  • Donate food, clothing or other items

    Gifts in kind, such as food or clothing, help us to continue our work with he homeless. If you have items that you could donate to us, the best way is to contact our Manager at Open Door by email or by calling 01727 859113.


    Contact Open Door       Call Open Door

  • Media Enquiries

    For all media enquiries, please contact or call 07834578872.

  • Can't find what you're looking for?

    If you can't find the information you need, please get in touch with us.


    Contact Hightown

What's your query?Do you have a question?

We have loaded some helpful advice and quick links based on common questions that we receive.

Scroll down the options to the left to find answers to your question.