Our approach
Our approach is strengths based and person-centred, supporting people to meet their needs and achieve their aspirations.
We operate several schemes, providing emergency, short-term, and move-on accommodation, along with support services in Hertfordshire and Buckinghamshire. Our outreach efforts include both community engagement and support for rough sleepers.
Psychologically Informed Environments
A key aspect of our approach is using Psychologically Informed Environments (PIE) across our services. We recognise the profound impact of mental health issues on people experiencing homelessness.
By adopting PIE, we ensure that our services cater to the emotional and psychological needs of not just those we support, but also our staff. This approach involves continuous review and improvement of our processes, creating local action plans, and providing specialised training in PIE principles to our team members.
We emphasise the importance of independent reflective practice for our staff. This helps our teams to manage complex relationships and work in a more therapeutic and supportive manner.
We also adapt our physical spaces to better align with the PIE approach, enhancing engagement and comfort for our service users. We create a supportive and understanding environment that addresses the comprehensive needs of those facing homelessness.
Testimonials
"The staff at Hightown did something that not many other people have done – they listened. That’s all I needed, someone to hear me."
"The staff have got me back on my feet. It would be nice to get my own little place, to put my stamp on it. Then I can work on the bigger picture of getting back into work."
"I’ve achieved a lot because 15 months ago this was never possible. Being here has changed my life – life is finally getting back to normal."
