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Customer impact snapshot
Our quarterly ‘Customer Impact Snapshot’ covers all the areas where recent customer feedback has had an impact on how we deliver services to you.
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Tenant Satisfaction Measures
In response to feedback from our Tenant Satisfaction Measures perception survey, we are continuing to make improvements to our services.
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Barriers to engagement survey
Our Customer Experience Panel recently carried out a 'Barrier to Engagement' survey to all Hightown customers to understand the barriers that prevent them from getting involved and sharing their views.
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High-rise building safety consultation
In autumn 2024, Hightown conducted a survey on building safety and over 100 customers responded to the survey. The purpose of the survey was to engage customers on the Association’s building safety policy and complaints process linked to high-rise buildings.
You can read the results of the survey by clicking on the link.
