How your feedback makes a difference

Find out more about resident involvement at Hightown. 

Our Customer Experience Panel recently carried out a 'Barrier to Engagement' survey to all Hightown customers to understand to understand the barriers that prevent them from getting involved and sharing their views. 

In autumn 2024, Hightown conducted a survey on building safety and over 100 customers responded to the survey. The purpose of the survey was to engage customers on the Association’s building safety policy and complaints process linked to high-rise buildings.

You can read the results of the survey by clicking on the link.