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Our Tenant Satisfaction Survey is running until 28 December. If you're a resident with Hightown, you may receive a phone call from Acuity Research & Practice, a company acting on behalf of Hightown, and asked to complete our survey. If you receive a call from a number ending in 3027 asking if you’d like to take part, please be assured that this is a genuine call. This is an opportunity to share your feedback on the services we provide.

The Buying Process

All you need to know about buying your first shared ownership home.

There are ten steps to the shared ownership buying process:

  1. See what's available
  2. Go through a mortgage assessment
  3. Arrange to view property with sales team
  4. Apply
  5. Reserve
  6. Arrange a mortgage
  7. The legal bit
  8. Exchange
  9. Complete
  10. Move in!
    On handover, you’ll receive the keys to your new home.
                                                                
    The Sales Team will take meter readings of the utilities and show you where your parking bay, any other facilities are located, and make sure you’re happy with everything.

    We give you a welcome pack which will give you full details of the property, insurances, guarantees, maintenance, repair and management services.

    You need to contact the utility suppliers and council tax department to confirm your completion and move in date. 

 

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