An introduction to Hightown Housing Association

We currently manage almost 9,000 homes - mostly in the Dacorum, St Albans, Watford, Buckinghamshire, North Herts and Hertsmere districts and employ over 1,000 staff, mainly in our care and supported housing schemes. Watch our short video to find out more about us.

Hightown Strategy 2024-27


Mission, values and culture

Our mission

Building homes. Supporting people.

Our values
  • Put residents and service users first

  • Treat people with respect

  • Be cost effective

  • Don't compromise standards or safety

  • Develop passionate and committed teams

Our culture

Hightown's culture aligns with our values and social purpose. We are supportive, inclusive and responsive and share an ambition to learn and to develop for the benefit of current and future residents and service users.

Our purpose

Hightown’s aim is to provide as many homes as we can at below market rates and a wide range of housing and support for people who are vulnerable and/or disabled. Hightown’s history over more than 50 years shows our continuing focus on our strong social purpose.

Hightown is committed to retaining its distinctiveness and its reputation for making projects happen which demonstrate Hightown’s values and contribution to society.

We believe that, by developing decent homes and supporting individuals to live with confidence, independence and choice, our work delivers a tangible positive impact for local communities.

During 2022/2023:


New affordable homes built


Residents supported


Service users supported

That's 1.2m hours of support provided and 500,000 support notes written!

Aerial view off 4 blocks of flats. There are parking spaces and a play park in the middle.

Building homes

We are the fastest growing Housing Association in the UK. In 2023/24 we built 664 homes, the most we have ever delivered in a financial year.

Find out more