Residents news

Four members of Hightown's Customer Experience Panel and Two Hightown staff holding up signs that read: Customer Experience Panel

Meet the Customer Experience Panel (CEP)

We’ve relaunched our Customer Experience Panel (CEP) —meet the members and hear why they’re helping…

Read more
Rent Payment

New system to support rent payments

From the end of June, we will be introducing a new system called Voicescape to help support customer…

Read more
Thriving Together Group

Strengthening accessibility and inclusion during Deaf Awareness Week

As we recognise Deaf Awareness Week (4-10 May), we’re reflecting on the important work taking place…

Read more
Key In Door And House Key

The importance of allowing access into your home

To help us keep everyone safe and homes in good condition, we sometimes need residents to provide re…

Read more
Allpay

The AllPay App and Internet Payments portal are closing

We want to let you know about an important change to the digital payment services provided by allpay…

Read more
Stock Condition Survey

Stock condition surveys - why access to your home matters

Carrying out full stock condition surveys is essential for housing associations, as they give us a c…

Read more
A female member of staff helping a resident on a phone call and using her computer.

Tell us more: Hightown’s new campaign to meet your needs

Hightown is excited to launch a new campaign called ‘Tell us more’, designed to help us better under…

Read more