Our performance is regularly analysed to ensure we achieve our strategic objectives.
Tenant Satisfaction Measures 2023
In April 2023, the Regulator of Social Housing introduced the new Tenant Satisfaction Measures (TSMs). These are a standard set of performance information and questions that all housing providers must ask their tenants each year. Following the introduction of the TSMs, we will be reporting against these new measures, this means that some of the figures are calculated differently and may not be comparable to previous years.
TSM Survey 2023 Summary Of Approach LCRA
PDF | 159Kb
TSM Survey 2023 Summary Of Approach LCHO
PDF | 414Kb
TSM Survey
PDF | 105Kb
TSM 2023 Questions
PDF | 244Kb
TSM FAQ
PPTX | 2195Kb
TSM Survey FAQ
PDF | 473Kb
