Our performance is regularly analysed to ensure we achieve our strategic objectives.

Resident and property services inspector are outside talking through notes.

Annual Report 2022/23

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Hightown resident and her son in facepaint and posing with a selfie frame at a summer resident involvement event

Annual Report for Residents 2022/23

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A large group of people stood in front of a road name, which is 'Jones Close'.

Social Impact Report 2022/23

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Tenant Satisfaction Measures 2023

The Regulator of Social Housing has set the following Tenant Satisfaction Measures which housing associations must report on each year.

These are a core set of defined measures to help tenants see how well their landlord is performing.

  • Taking everything into account, how satisfied or dissatisfied are you with the service provided by Hightown?

    Rented: 66.2% Shared ownership: 36.1%

  • How satisfied or dissatisfied are you with the overall repairs service from Hightown over the last 12 months?

    Rented: 73.6%

  • How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?

    Rented: 68.9%

  • How satisfied or dissatisfied are you that Hightown provides a home that is well maintained?

    Rented: 64.4%

  • Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Hightown provides a home that is safe?

    Rented: 68.1% Shared ownership: 53%

  • How satisfied or dissatisfied are you that Hightown listens to your views and acts upon them?

    Rented: 52.9% Shared ownership: 23.2%

  • How satisfied or dissatisfied are you that Hightown keeps you informed about things that matter to you?’

    Rented: 57.7% Shared ownership: 33.6%

  • To what extent do you agree or disagree with the following “Hightown treats me fairly and with respect”?

    Rented: 66% Shared ownership: 38.6%

  • How satisfied or dissatisfied are you with Hightown’s approach to complaints handling?

    Rented: 26.2% Shared ownership: 14.5%

  • How satisfied or dissatisfied are you that Hightown keeps these communal areas clean and well maintained?

    Rented: 56% Shared ownership: 30.1%

  • How satisfied or dissatisfied are you that Hightown makes a positive contribution to your neighbourhood?

    Rented: 51.1% Shared ownership: 22.3%

  • How satisfied or dissatisfied are you with Hightown’s approach to handling anti-social behaviour?

    Rented: 50.4% Shared ownership: 23.5%

TSM Survey 2023 Summary Of Approach LCRA

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TSM Survey 2023 Summary Of Approach LCHO

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Hightown resident and her two children playing in communal area outside

Hightown Strategy (2024-27)

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