Residents' Voice and Scrutiny Panel
Learning from complaints
Every quarter Hightown Managers and our Resident Complaints Scrutiny Group Panel meet to review the complaints we have resolved and suggest any measures to prevent similar complaints in the future.
Estate Champions
Estate Champions act as a representative for the residents on their estate, by raising any concerns about communal areas with the Property Services Inspector.
-
Why get involved?
- Be active in shaping Hightown and improve our services for all residents
- Gain useful skills
- Meet new people
- Increase your knowledge in a range of housing services
Training and support is always provided. To make sure that our involvement opportunities are accessible to all and don’t cost you more than energy and enthusiasm, we will pay your reasonable expenses such as travel costs, carer costs (child or adult) etc.
Tel: 01442 292300 (ask for Resident Involvement)
Email: involve@hightownha.org.uk