Get involved

There are lots of different ways to get involved as a resident at Hightown. Take a look to find out more. Our goal is for you to have the opportunity to get involved in a way that works for you. We love to hear the views of all our residents.

Being an Estate Champion

Meet Tahlia - a Hightown resident and estate champion who shares her experience of being an involved resident. She tells us what she enjoys about the role and the positive impact she has been able to make on her community.
residents voice and scrutiny panel members stood outside the Hightown head office with two members of staff.

Residents' Voice and Scrutiny Panel

Join the RVSP
A member of staff is stood outside taking notes whilst talking to a resident

Learning from complaints

Every quarter Hightown Managers and our Resident Complaints Scrutiny Group Panel meet to review the complaints we have resolved and suggest any measures to prevent similar complaints in the future. 

Join the complaints group
A resident is talking outside with her property services inspector.

Estate Champions

Estate Champions act as a representative for the residents on their estate, by raising any concerns about communal areas with the Property Services Inspector.

Be an Estate Champion
  • RVSP & VoiceBox joint event resident involvement event. People sat in a room talking.

    Why get involved?

    • Be active in shaping Hightown and improve our services for all residents
    • Gain useful skills
    • Meet new people
    • Increase your knowledge in a range of housing services

    Training and support is always provided. To make sure that our involvement opportunities are accessible to all and don’t cost you more than energy and enthusiasm, we will pay your reasonable expenses such as travel costs, carer costs (child or adult) etc.
    Tel: 01442 292300 (ask for Resident Involvement)