![Two young children holding up a cardboard cut out of a house, which reads 'building homes. Supporting people'.](/media/qiafjqgy/karatas-family-5.jpg?width=440&height=260&quality=75&rnd=133488430663230000)
Annual report
Read our residents' annual report about how we performed in 2022/23.
![residents voice and scrutiny panel members stood outside the Hightown head office with two members of staff.](/media/maydjtzm/rvsp.jpg?width=440&height=260&quality=75&rnd=133488367958370000)
Resident involvement
How residents can influence decisions and get involved with any changes to service at Hightown.
![Hightown resident and her two young children playing in their garden](/media/tgwfcn0u/aneesa-ahmed-rossway-quarter-75.jpg?width=440&height=260&quality=75&rnd=133495507509470000)
Impact assessment
How resident involvement influences and shapes our services, and the management of their homes.
![Resident and her two daughters sitting outside their new shared ownership property](/media/01tiowiv/elizabeth-dunning-35.jpg?width=440&height=260&quality=75&rnd=133495508119130000)
Customer charter
The standards of service we aim to achieve.
![A member of staff talking to a resident at reception in Hightown's office](/media/aebfez2j/emma-fletcher-photography_ht-headshots-119.jpg?width=440&height=260&quality=75&rnd=133488439776130000)
Complaints
How to give feedback, make a complaint and details of our complaints process.
![A woman on a computer, talking to someone on the phone.](/media/1pwls2l1/shutterstock_1492319759.jpg?width=440&height=260&quality=75&rnd=133487521461300000)
Self assessment
Self assessment form for complaints.