Two young children holding up a cardboard cut out of a house, which reads 'building homes. Supporting people'.

Annual report

Read our residents' annual report about how we performed in 2022/23.

residents voice and scrutiny panel members stood outside the Hightown head office with two members of staff.

Resident involvement

How residents can influence decisions and get involved with any changes to service at Hightown.

Hightown resident and her two young children playing in their garden

Impact assessment

How resident involvement influences and shapes our services, and the management of their homes.

Resident and her two daughters sitting outside their new shared ownership property

Customer charter

The standards of service we aim to achieve.

A member of staff talking to a resident at reception in Hightown's office


How to give feedback, make a complaint and details of our complaints process.

A woman on a computer, talking to someone on the phone.

Self assessment

Self assessment form for complaints.