Any matters raised by the Estate Champions will then be followed up by the inspector to ensure that Hightown’s high standards are being maintained within the estate.

As an Estate Champion, you are able to influence the services provided where you live.  The Estate Champion role is best suited to residents who are looking to learn new skills, gain useful experience and have an interest in the wellbeing of their community.

If you are interested in becoming an Estate Champion for your area, please email

Hightown resident and young son outside their home

My home

Everything you need to know about repairing and maintaining your home, paying your rent, service charges, and your tenancy agreement or lease.
residents voice and scrutiny panel members stood outside the Hightown head office with two members of staff.

Resident Voice and Scrutiny Panel

The Residents Voice and Scrutiny Panel (RVSP) brings residents together as a collective independent voice. It aids and encourages two-way communications between residents and Hightown.
A member of staff is stood outside taking notes whilst talking to a resident

Resident Complaints Scrutiny Group Panel

Every quarter Hightown Managers and our Resident Complaints Scrutiny Group Panel meet to review the complaints we have resolved and suggest any measures to prevent similar complaints in the future.