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Call waiting times for our rent team are higher than usual due to staff absences. To pay your rent over the phone, you can call AllPay directly on 0300 041 4697. You can also pay online through your MyHightown account or on AllPay’s website at: https://www.allpayments.net/Allpayments

Hightown Housing Association
  • About us
    • Mission, values and culture
    • Our social impact
      • Homes for Cathy
      • Environment and sustainability
    • Building homes
      • Heart of Maylands
      • Rossway Quarter
      • Springfield View, Chesham
      • Oakley House
      • Whippendell Marine
    • Our Board and Executive Team
    • News
      • Corporate press releases
      • Residents news
      • Care & Supported Housing
      • Sales and Lettings news
    • Equality, Diversity and Inclusion
    • Investors
    • Legal and regulatory
      • Publications and policies
      • Our residents
      • Governance
      • Privacy notices
      • Anti-slavery and human trafficking
    • Performance
      • TSM results
  • My home
    • I'm a tenant
      • New tenants' guidance
      • Your tenancy
      • Your rent
      • Your home and repairs
      • Moving home
    • I'm a homeowner
      • Charges and fees
      • How to sell your home
      • Buying more shares (Staircasing)
      • Building insurance
      • Extending your lease
    • Support and advice
      • Problems with paying your rent
      • How can we support you?
      • Managing your money
      • Claiming Benefits
      • Cost of living support
      • Help into work
      • Be sustainable and save
      • Your wellbeing
      • Domestic abuse
    • Resident involvement
      • Resident Voice and Scrutiny Panel
      • Resident Complaints Scrutiny Group Panel
      • Get involved with Hightown
      • Events for residents
      • Thriving Together Group
    • My neighbourhood
      • Anti-social behaviour
      • Parking
      • Estate inspections
      • Cleaning and communal areas
      • Community partnerships
      • Grounds maintenance
      • Bins and rubbish
      • Estate improvement fund
    • Fire and building safety
      • High rise building safety - resident engagement strategy
      • Request for fire safety information
      • Fire safety for flats and maisonettes
      • Fire safety for buildings 11 metres and above
      • Fire safety for high rise buildings
      • If you can't easily evacuate
      • How Hightown keeps you safe
      • What you can do to keep safe
      • Your safety starts with access and fire awareness
      • Balcony Safety: Enjoy Summer Responsibly
    • Report an issue
      • Tenancy fraud
      • Damp and mould
    • Contacting Hightown Departments
  • Find a home
    • Property listings
      • Hedera Gardens, Royston
      • The Heath, Codicote
      • St James' Park, Bishops Stortford
      • Stortford Fields, Bishops Stortford
      • Maylands View @ Maylands Plaza, Hemel Hempstead
      • Coopers Grange, Bishops Stortford
      • Oakwell Place, Houghton Regis
      • Beaumont Manor, Hemel Hempstead
      • Croft Gardens, Knebworth
      • Wavendon Green, Milton Keynes
      • Willow Park, Buckingham
      • The Paddocks, Bow Brickhill
      • Linmere - Phase 3
      • Skylark View, Upper Caldecote
      • The Gade
      • Eighth Avenue
      • Kiln End, Stewkley
      • Ryder Gardens
      • 37 Centaurus Square - two bed flat
    • Shared Ownership
      • How to apply
      • Am I eligible?
      • The Buying Process
      • Independent Financial Advisors (IFAs)
    • Rent for Less (Intermediate Rent)
    • Rent to buy
    • Homes for Affordable Rent
      • Choice-based lettings
    • Homes for Older People
  • Care & Support
    • Learning disability services
    • Mental health services
    • Homeless services
      • Adult homeless services
      • Young people's homeless services
    • Registered care
    • Co-production
    • Get in touch
  • Contact us
    • Report a repair
    • Report anti-social behaviour (ASB)
    • Compliments, complaints and feedback
    • General enquiries
    • Tender opportunities
  • Careers
    • Employee benefits
    • Graduate scheme
      • Application process
      • Our Graduates
    • Careers in care
      • Francis' story
    • Working at Hightown
    • Careers in housing
      • Mark's story
      • Shetal's story
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9 results found for the term 'customer c harter'
  • A person calculating costs and making notes about claiming benefits

    Claiming Benefits

    Find out if you're eligible for financial support, how to apply for benefits and what you may be entitled to by using an online be…

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  • A man looking stressed, sat at a kitchen table. He has a laptop in front of him.

    Crisis Support

    If you need help for a mental health crisis or emergency, you should get immediate expert advice and assessment. Don't hesitate t…

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  • A young woman, sitting on the sofa, with her head turned away from the camera.

    Report a safeguarding concern

    If you think you or someone you know is being abused, or neglected you can making a safeguarding referral. Find out who to speak…

    View more
  • A young male member of staff working on the reception desk. He is wearing a light grey shirt and a headset to take calls.

    Contacting Hightown Departments

    Find out who to speak to at Hightown and what each department can help with.

    View more
  • A woman with her hand in front of her face, signally to stop

    Meeting the needs of customers affected by domestic abuse

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  • Hightown staff, Tesco staff and Santa smiling and holding mince pies

    Hightown spreads festive cheer at their residents' open day

    Hightown Housing Association delighted residents with its first-ever festive open day for residents, held at Adeyfield Free Church…

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  • Hightown staff and others taking a group photo at Broadwater Road's bricklaying

    Milestone reached in the construction of 128 new homes in Welwyn Garden City

    Milestone reached in the construction of 128 new homes in Welwyn Garden City

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  • Head and shoulders of David Skinner - Director of Finance

    Hightown Director of Finance to retire after 48-year career

    Hightown’s Director of Finance, David Skinner, has announced he will be retiring from the role in late summer 2025 after a 48-year…

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  • Customer charter

    Hightown customer charter for residents

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