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Hightown Housing Association
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      • Rossway Quarter
      • Springfield View, Chesham
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      • Buying more shares (Staircasing)
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    • Support and advice
      • Problems with paying your rent
      • How can we support you?
      • Managing your money
      • Claiming Benefits
      • Cost of living support
      • Help into work
      • Be sustainable and save
      • Your wellbeing
      • Domestic abuse
    • Resident involvement
      • Resident Voice and Scrutiny Panel
      • Resident Complaints Scrutiny Group Panel
      • Get involved with Hightown
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      • Anti-social behaviour
      • Parking
      • Estate inspections
      • Cleaning and communal areas
      • Community partnerships
      • Grounds maintenance
      • Bins and rubbish
    • Fire and building safety
      • High rise building safety - resident engagement strategy
      • Request for fire safety information
      • Fire safety for flats and maisonettes
      • Fire safety for buildings 11 metres and above
      • Fire safety for high rise buildings
      • If you can't easily evacuate
      • How Hightown keeps you safe
      • What you can do to keep safe
    • Report an issue
      • Tenancy fraud
      • Damp and mould
    • Contacting Hightown Departments
  • Find a home
    • Property listings
      • The Heath, Codicote
      • Maylands View @ Maylands Plaza, Hemel Hempstead
      • St James' Park, Bishops Stortford
      • Coopers Grange, Bishops Stortford
      • Stortford Fields, Bishops Stortford
      • Oakwell Place, Houghton Regis
      • 4 Lockview Court - two bedroom flat
      • Beaumont Manor, Hemel Hempstead
      • Hedera Gardens, Royston
      • Croft Gardens, Knebworth
      • Wavendon Green, Milton Keynes
      • Willow Park, Buckingham
      • The Paddocks, Bow Brickhill
      • Linmere - Phase 3
      • Eighth Avenue
      • Kiln End, Stewkley
      • Skylark View, Upper Caldecote
      • 17 Osprey Court - two bedroom flat
    • Shared Ownership
      • How to apply
      • Am I eligible?
      • The Buying Process
      • Independent Financial Advisors (IFAs)
    • Rent for Less (Intermediate Rent)
    • Rent to buy
    • Homes for Affordable Rent
      • Choice-based lettings
    • Homes for Older People
  • Care & Support
    • Learning disability services
    • Mental health services
    • Homeless services
      • Adult homeless services
      • Young people's homeless services
    • Registered care
    • Co-production
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  • Contact us
    • Report a repair
    • Report anti-social behaviour (ASB)
    • Compliments, complaints and feedback
    • General enquiries
    • Tender opportunities
  • Careers
    • Employee benefits
    • Graduate scheme
      • Application process
      • Our Graduates
    • Careers in care
      • Francis' story
    • Working at Hightown
    • Careers in housing
      • Mark's story
      • Shetal's story
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9 results found for the term 'customer c harter'
  • A person calculating costs and making notes about claiming benefits

    Claiming Benefits

    Find out if you're eligible for financial support, how to apply for benefits and what you may be entitled to by using an online be…

    View more
  • A man looking stressed, sat at a kitchen table. He has a laptop in front of him.

    Crisis Support

    If you need help for a mental health crisis or emergency, you should get immediate expert advice and assessment. Don't hesitate t…

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  • A young woman, sitting on the sofa, with her head turned away from the camera.

    Report a safeguarding concern

    If you think you or someone you know is being abused, or neglected you can making a safeguarding referral. Find out who to speak…

    View more
  • A young male member of staff working on the reception desk. He is wearing a light grey shirt and a headset to take calls.

    Contacting Hightown Departments

    Find out who to speak to at Hightown and what each department can help with.

    View more
  • A woman with her hand in front of her face, signally to stop

    Meeting the needs of customers affected by domestic abuse

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  • Hightown staff, Tesco staff and Santa smiling and holding mince pies

    Hightown spreads festive cheer at their residents' open day

    Hightown Housing Association delighted residents with its first-ever festive open day for residents, held at Adeyfield Free Church…

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  • Hightown staff and others taking a group photo at Broadwater Road's bricklaying

    Milestone reached in the construction of 128 new homes in Welwyn Garden City

    Milestone reached in the construction of 128 new homes in Welwyn Garden City

    View more
  • Man smiling in kitchen, wearing a grey top and a blue hat

    Four walls to call a home

    Hightown's general needs resident Robert had experienced different forms of homelessness, such as sofa surfing, before being house…

    View more
  • Customer charter

    Hightown customer charter for residents

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