Problems with paying

Paying your rent should be one of your main priorities when it comes to dealing with bills or debts and non-payment can lead to you being evicted from your home. This is always a last resort for Hightown and we will work with you as much as possible to prevent this from happening. In order to help, we will need your full co-operation.

Don’t suffer in silence. If your bills and debts are building up, ignoring them can only make matters worse. Contact a member of the Income Recovery Team on 01442 292280 for some friendly professional advice.

How we can help

If you have problems making your rent payments, tell us straight away. We will listen and offer advice on how to solve the problem.

  • Do not ignore letters, phone calls or visits from our staff concerning arrears.
  • Do contact us if you have a problem with rent payment or receive a letter about your rent account.
  • Do ensure you make any claim for Housing Benefit promptly and have evidence of making a claim.
  • Do seek independent advice from an organisation such as a Citizens Advice Bureau if you have debt, benefits or serious arrears problems. We can put you in touch.

Remember if you do not pay your rent you may be evicted from your home.