Problems with paying your rent

You can check your rent statement on MyHightown to check how much rent you need to pay before making a payment.

You can also pay your rent online or by calling the allpay number 0330 041 6497 (standard call rates apply).

If your rent account is in arrears, it is possible to propose a payment plan. Please consider how much you can afford to pay (additional to your rent) when completing this online form.

Fill out the online form to arrange a callback to get some help and guidance from our Income Recovery team.

Or, if you prefer you can call the team on 01442 292280 for some friendly, professional advice.

Discretionary Housing Payment is a payment you may receive at the discretion of your local authority which can help towards housing costs. You can only get it if you are entitled to Housing Benefit or the Housing Costs element of Universal Credit.

If you're worried about debt then we can signpost you to local and national organisations who can offer professional help and advice. 

With the rising cost of living we know it's not easy to manage your finances, especially if you're on a low income, or support a family with additional needs.

We can offer advice on how to prioritise your bills and budget your money using our recommended online budget planner.