The safety and wellbeing of our residents and service users is always our number one priority. We are following the latest Government and Public Health England guidance.

Following the latest government announcements, we are now having to restrict our staff to delivering only essential services.

Essential services

These are mainly services that impact our residents’ health and safety; support people experiencing financial difficulties in paying their rent and other charges and services that support our care and supported housing schemes. We are delivering these services through staff who are working from home unless the type of work they carry out means they are unable to work from home; such as our property inspectors. 

Service delivery

We intend to continue to let our homes to new tenants as this should help homeless people and those living in difficult circumstances, to improve their ability to self-isolate. We will, of course, be following the guidance on social distancing and take sensible precautions for your safety and the safety of our staff.

If we need access to your home to carry out essential health and safety works, such as gas servicing, electrical testing or urgent repairs, we ask that you help us by keeping a 2 metre (over 6 feet) distance and stay in another room while the work is carried out. Our contractors will wear personal protective equipment and wipe down any surfaces they touch.

We are continuing to carry out essential safety checks of our buildings and communal areas, please help us by keeping fire doors closed and not leaving items in communal areas that present a fire risk or would get in the way of an escape route.

Visits to our offices and schemes

Our office is closed to visitors; if we need to meet with you for an exceptional reason we will make suitable arrangements.

Our care and supported housing services are following the latest government guidance on visitors, therefore all schemes are closed to visitors.

Paying rent and service charges

Following the latest government announcement, we understand that you may have concerns about what action you need to take if your income has been affected by the coronavirus.

The government has issued the following advice:

There are also other sources of advice available online:

Please note, these are external websites and Hightown is not responsible for their content.

If the coronavirus is affecting your ability to pay your rent or charges and you have been unable to find the information you needed online, please contact us. Please note, we are currently experiencing a high volume of calls. If you are a shared owner, leaseholder or live in one of our intermediate rent homes, get in touch at or call 01442 292300.

If you are a social housing resident, you can request a call back by filling out this form:   

Contact Us

What advice would you like from our rent team?

Thank you for helping us to deliver essential services during this difficult time.

We will use this page to keep you updated if the situation changes.