MyHightown, the resident portal, has been upgraded to a new and improved version.
We have listened to feedback from residents about how the portal can be improved and have decided to use a new system with better functionality.
If you have used MyHightown in 2025 or 2024, you just need to reset your password.
The guide below should have everything you need to know but if you still have difficulty logging in, please email residentportal.enquiry@hightownha.org.uk
If you haven't used the portal before or haven't logged in since 2023 or earlier, you will need to register for a new account and have your tenancy number to hand.
Help with logging in for the first time
You can still get to MyHIghtown at the same website address: https://myaccount.hightownha.org.uk
1. Under the blue ‘log in’ button, click on ‘forgot my password’.
2. Enter your email address and date of birth in the correct format (for example 01/02/1983). Click the box next to the text: ‘I’m not a robot’. Click on the blue 'submit' button.
3. You will be prompted to enter a verification code which will be emailed to you from smtpsend@hightownha.org.uk. Remember to check your spam or junk folder if you can't find the email.
4. Enter the verification code and choose a secure password.
If you are having difficulty resetting your password, please email residentportal.enquiry@hightownha.org.uk

1. Click on ‘register a new account’ at the bottom left of the page.
2. Fill out your details, including your email address, tenancy number, date of birth. Choose a secure password.
3. You will receive an email and need to click on the link to verify your account before logging in.

If you have followed the instructions but still can’t log in, please email residentportal.enquiry@hightownha.org.uk
You can call AllPay on 0330 041 6497.
To report a repair, you can call 01442 292301 or send an email to maintenance.services@hightownha.org.uk.
To report a housing issue, email housing.services@hightownha.org.uk or you can call 01442 292300.
Guide to using the new portal
The new portal will have a different look and feel. The screen that first appears when you log in will show you your account details and some handy forms.
If you are a tenant, this will show as ‘Tenancy’ and if you are a homeowner, this will show as ‘Home Ownership’. It will also look slightly different, depending on the device (computer, laptop, tablet or mobile) you are using. The below screenshot is an example of what you will see. It may differ slightly, depending on your type of tenancy or if you are a shared owner or homeowner.
You can also update your details held on our system on this page by scrolling down clicking on the pencil symbols (highlighted in red). Any changes will be checked and verified by our staff before being made.
On a computer or laptop, you can change between sections at the top of the screen.
On a mobile device, you need to click on the menu (three horizontal lines highlighted in red below) at the top right of the page, where you can choose which section to navigate to.
How do I pay my rent or service charges and check my balance?
Go to the ‘Rent’ section.
Your balance will show at the top of the screen and say if you are in credit or arrears.
You can see your rent statement and recent transactions on the rent page.
To pay your rent, click on the blue box which says: ‘Pay now using AllPay’.
How do I report a repair?
Go to the Repairs section.
Click on ‘Request a repair’ and follow the on-screen prompts.
How do I track progress of repairs I have reported?
Scroll down the repairs page and you will see them under ‘My Repairs’. You can also see some handy repairs guides.
How do I report fly-tipping, find out about resident involvement or report tenancy fraud?
Go to the ‘community’ section.
You can also find out where our head office is located, updates from our Facebook page and videos on fire safety and resident involvement.
How do I leave feedback, a compliment or make a complaint?
Click on 'contact us'.
How do I change my password or log out?
Click on the settings icon.