In the words of Ned Stark, "winter is truly coming, and in the winter we must protect ourselves" so it's time to test your heating!

Check your heating is working correctly by doing the following:

Turn your heating on

Although you may not feel the need to have your heating on for extended periods of time just yet, it is a good idea to test it! Turn the thermostat up and leave it on for half an hour. This will wake the system up and allow you to check it is still working.

Check that your radiators are heating up

Once you've popped your heating on, check that your radiators are heating up in response.

If you find that the radiators are not heating up, or are warm at the bottom and not at the top, this can often mean that there is air trapped in the radiator. An easy fix for this is to bleed your radiator. Make sure your radiator has fully cooled before starting the bleeding process. Use your radiator key to release the valve (if you can’t find your radiator key, most DIY shops sell them for approximately £1). You may need to re-pressurise the boiler afterwards to make sure there is enough water in the system for it to operate correctly.

Please note, different manufacturers have different ways to re-pressurise a boiler. It is worth checking the manufacturers guide or website for your individual boiler. 

Set your boiler times

It is a good idea to check that your boiler timings are working correctly if you have these set up. 

By using the timer on your boiler you can set different times throughout the day for your heating to turn on and off. This can often  cut your energy use and bills, as well as mean you can have your house warm and ready for when you get up in the morning, or get home from work.

If you can smell gas call 0800 111 999 immediately to speak to National Grid. 

Open the windows and doors and shut off the gas at the meter! Make sure you are safe. It is important to have a gas safety check every year - please book this when we contact you.

If you notice any other problems, please let us know. You can report a repair on MyHightown.

Alternatively, you can email or call 01442 292301. If you are reporting a repair out of hours, please call 0845 160 00 77 (local rate) or 0203 701 3525 (from a mobile). 

The sooner you report a repair to us, the sooner we will be able to resolve the problem, before the winter weather really hits.