We’re often asked why we request residents to pay their rent in advance (including four weeks in advance when you move in).

Click the arrow to the right of the images below to find out why:

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If you get Housing Benefit or Universal Credit you still need to pay in advance. This is because Housing Benefit or Universal Credit is paid later than your rent is due. If you didn’t pay in advance and your benefits were stopped for whatever reason, you would fall into a lot of debt straight away. By paying in advance, you have more time to seek advice and discuss a payment plan. 

We understand that paying in advance can be difficult but if you talk to us we can make agreements that take into account your finances.

If you need support with budgeting, benefits or appeals, please speak to your Housing or Income Officer to find out if you could receive help from our Financial Inclusion Service.