Strong winds are forecast across England, particularly on Friday 18 and Saturday 19 February. We're likely to receive a high number of emergency calls at this time - thank you for your patience if it takes a little longer than usual to deal with your call.

Please make any non-emergency requests via your MyHightown account or email

Dealing with emergencies

If a tree has fallen on a power line

UK Power Networks own and maintain electricity cables and lines across London, the South East and East of England. If the tree is in contact with the power line, stay at least 3 metres away and call 24 hours a day on 0800 31 63 105.

Reporting a power cut

Call 105 if you have a power cut or enter your post code on the powercut105 website to find your network operator.

Damage to property

Damage to roof tiles or leaks to your roof cannot be attended to during high winds due to health and safety. If the severe weather continues, leaks will need to be contained until this work can be safely carried out. If you do have an emergency, please call us on 01442 292301.

If your fencing is damaged during the storm and you are able to lay it on the floor or make it safe, please do so as we will not be able to treat this as an emergency. Please also report it as a repair on your MyHightown account or email 

Tips to help prepare for the bad weather

  • Make sure you have a working torch to hand for use in the event of any power failure. If you and your neighbours do experience a total power failure the National Grid Supplier will recover the situation. If it’s just your power failure check your fuse board to see if the fuses need to be reset.
  • If you have a balcony try to ensure any items, for example, plant pots or furniture are secure and not resting against balcony screens. Any items that the wind can catch should be removed and placed within your home.
  • Secure any garden furniture and take down washing lines which might get damaged in high winds.
  • Check up on any elderly or vulnerable neighbours.