Following feedback from our Resident Voice and Scrutiny Panel, we decided to start 'Virtual Door Knocks'!

Since January we have had eight virtual door knocks. The door knocks vary each time, from a survey being sent out, calling on a certain date to speak to residents, and virtual meetings for those who prefer having a face to face chat.

There have been a number of positive outcomes following these virtual events. Parking consultations with residents have resulted in increased parking control patrols. We have submitted bids for estate improvements following suggestions from residents. We have also had some Estate Champions complete joint inspections with our Property Service Inspectors who have subsequently arranged cleaning of communal areas and supported residents with ongoing issues with the local authority and rubbish collections.

We've received some really positive feedback, especially around our repairs response and overall customer service from staff.

What's coming up?

In August, subject to Covid-19 restrictions being lifted, our Housing Officers plan to host summer events on a number of our estates. We will update residents nearer the time if these events are able to proceed as planned - watch this space! 

We are also looking to start a 'Resident's Association' scheme. The idea would be to have an association for individual estates, with a small number of resident members sitting as members. These would create an opportunity for communities to come together and would give residents a collective voice to discuss issues concerning their estate. 

How can I get involved?

You can complete an online survey on MyHightown telling us your availability, your interests and how you would like to get involved.

Alternatively you can contact our Resident Involvement Lead, Charlene Samuels, by emailing