Our Survey of Tenants and Residents (STAR) lets us know how well we are doing and where we can make improvements. The survey was sent to 1,300 tenants, chosen at random.
HouseMark’s benchmarking report shows costs of service delivery, resources and key performance indicators for social housing landlords. Hightown’s performance for 2015-16 was compared to 38 traditional housing associations across the south region. Click on the infographic below to see some of the highlights.