Hightown actively promote a rent in advance approach. This includes asking new customers to pay 4 weeks rent in advance when they sign for a new tenancy and sending letters to customers that are falling into arrears but making regular payments. We do this to help you manage your money, to avoid failing into debt.

Rent is due in advance by your payment frequency, for example weekly or monthly. 

Mythbuster, did you know...?

If you get Housing Benefit or Universal Credit, you still need to pay in advance.

We appreciate that paying in advance can be difficult for some of our customers but we are able to assess cases on an individual basis and make agreements, where appropriate, that take account of your finances.

Hightown also have a Financial Inclusion Service so if at any point you need support with budgeting, benefits or appeals please contact the Income Recovery Team on 01442 292361.

Summer holidays, please don’t forget!

Please make sure that you have made arrangements to pay your rent when you are on holiday.

If you fall into arrears we will make attempts to contact you by either telephoning, emailing, texting or sending a letter.

If we are unable to contact you and do not receive rent payments we may begin legal action depending on the amount of arrears and whether you are under an agreement or court order.

Hightown offer a wide variety of payment methods, including:

  • Direct Debit - Take the hassle out of paying your rent and contact us to set up a direct debit. Email us at income.recovery@hightownha.org.uk or call 01442 292361.
  • By text - You can register to pay by text at www.allpayments.net/textpay.
  • Allpay App - You can download the Allpay app from Google Play or the Apple App store.
  • Your local shop - Take your Allpay card to any shop where you see these signs.