At Hightown, we believe that transparency builds trust. The information on this page is designed to show how well we are operating against key performance indicators set by ourselves and the Regulator of Social Housing.  

Emmafletcherphotography Hightown Russell Court 196

Performance updates

We closely monitor our performance in all service delivery areas. Our monthly performance updates highlight where we're doing well and where we need to improve.

Resident and her two daughters sitting outside their new shared ownership property

Tenant Satisfaction Measures 2024/25

Find out how we performed for customers in low cost rented accommodation and for low cost homeowners (shared owners).

TSM results

Our annual reports show the progress made by Hightown in the last financial year.

Children smiling and laughing at summer event

Annual Report 2023/24

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Hightown resident and her two children smiling and playing in the living area.

Annual Report for Residents 2023/24

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Group of people standing in front of houses and behind a Hightown branded ribbon being cut by Victoria Collins MP

Social Impact Report 2023/24

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