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Hightown Housing Association
  • About us
    • Mission, values and culture
    • Our social impact
      • Homes for Cathy
      • Environment and sustainability
    • Building homes
      • Heart of Maylands
      • Rossway Quarter
      • Springfield View, Chesham
      • Oakley House
      • Whippendell Marine
    • Our Board and Executive Team
    • News
      • Corporate press releases
      • Residents news
      • Care & Supported Housing
      • Sales and Lettings news
    • Equality, Diversity and Inclusion
    • Investors
    • Legal and regulatory
      • Publications and policies
      • Our performance
      • Our residents
      • Governance
      • Privacy notices
      • Anti-slavery and human trafficking
  • My home
    • I'm a tenant
      • New tenants' guidance
      • Your tenancy
      • Your rent
      • Your home and repairs
      • Moving home
    • I'm a homeowner
      • Charges and fees
      • How to sell your home
      • Buying more shares (Staircasing)
      • Building insurance
      • Extending your lease
    • Support and advice
      • Problems with paying your rent
      • How can we support you?
      • Managing your money
      • Claiming Benefits
      • Cost of living support
      • Help into work
      • Be sustainable and save
      • Your wellbeing
      • Domestic abuse
    • Resident involvement
      • Resident Voice and Scrutiny Panel
      • Resident Complaints Scrutiny Group Panel
      • Estate Champions
    • My neighbourhood
      • Anti-social behaviour
      • Parking
      • Estate inspections
      • Cleaning and communal areas
      • Community partnerships
      • Grounds maintenance
      • Bins and rubbish
    • Fire and building safety
      • High rise building safety - resident engagement strategy
      • Request for fire safety information
      • Fire safety for flats and maisonettes
      • Fire safety for buildings 11 metres and above
      • Fire safety for high rise buildings
      • If you can't easily evacuate
      • How Hightown keeps you safe
      • What you can do to keep safe
    • Report an issue
      • Tenancy fraud
      • Damp and mould
    • Contacting Hightown Departments
  • Find a home
    • Property listings
      • The Heath, Codicote
      • Oakwell Place, Houghton Regis
      • Maylands View @ Maylands Plaza, Hemel Hempstead
      • St James' Park, Bishops Stortford
      • Coopers Grange, Bishops Stortford
      • Stortford Fields, Bishops Stortford
      • 4 Lockview Court - two bedroom flat
      • Beaumont Manor, Hemel Hempstead
      • Hedera Gardens, Royston
      • Croft Gardens, Knebworth
      • Wavendon Green, Milton Keynes
      • Willow Park, Buckingham
      • Linmere - Phase 3
      • The Paddocks, Bow Brickhill
      • Eighth Avenue
      • 5 Beaton Court - one bedroom flat
    • Shared Ownership
      • How to apply
      • Am I eligible?
      • The Buying Process
      • Independent Financial Advisors (IFAs)
    • Rent for Less (Intermediate Rent)
    • Rent to buy
    • Homes for Affordable Rent
      • Choice-based lettings
    • Homes for Older People
  • Care & Support
    • Learning disability services
    • Mental health services
    • Homeless services
      • Adult homeless services
      • Young people's homeless services
    • Registered care
    • Co-production
    • Get in touch
  • Contact us
    • Report a repair
    • Report anti-social behaviour (ASB)
    • Compliments, complaints and feedback
    • General enquiries
    • Tender opportunities
  • Careers
    • Employee benefits
    • Graduate scheme
      • Application process
      • Our Graduates
    • Careers in care
      • Francis' story
    • Working at Hightown
    • Careers in housing
      • Mark's story
      • Shetal's story
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My home

Everything you need to know about repairing and maintaining your home, paying your rent and service charges, and your tenancy agreement or lease.

Hightown resident and young son outside their home
  • I'm a tenant

    Find out about paying your rent, how to report a repair and what rights and responsibilities come with a Hightown tenancy.

    Your tenancy
  • I'm a homeowner

    Your responsibilities, service charge, ground rent, buying & selling.

    Shared owners and leaseholders
  • My neighbourhood

    We work with our residents to create safe communities and keep our estates in good condition.

    My estate
  • Support and advice

    We're here to help and support you to live a happy life in your home. Find out what support is available, from money matters to taking care of your mental health.

    Support and advice
  • Damp and mould

    If there is damp and mould in your home, please let us know immediately and we'll work with you to resolve this.

    Find out more
  • Fire safety

    It's important to feel safe in your home. Find out more information on fire safety, anti-social behaviour and domestic abuse.

    Stay safe
  • Customer charter

    Read this guide to understand the standards of service we aim to achieve.

    Find out more
  • Compliments and complaints

    Leave feedback, a compliment or complaint by getting in touch.

    View
  • Contact us

    Find out who to speak to at Hightown.

    Find out more
Resident and property services inspector are outside talking through notes.

Get involved

Find out how to help shape the things we do, as part of our resident involvement groups.

Resident involvement

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