Do you have ideas, energy, and a passion to improve services? Do you want to help Hightown work better for yourself and your community?

If the answer is "YES" – why not join our Residents Voice and Scrutiny Panel (RVSP)!  A spot has opened up to join a group of volunteers to serve as part of a resident scrutiny body to help shape what we do and how we work.

The Residents Voice and Scrutiny Panel (RVSP) brings residents together as a collective independent voice. It aids and encourages two-way communications between residents and Hightown. Insights, feedback and consultation responses provided by the panel help shape the development of our policies, procedures and provides ideas of how to improve our services.

The Panel are particularly keen to hear from residents below the age of 40, as this age group is currently under-represented. Panel members are appointed after an interview process.

In this role you will:

  • consider residents’ bids for improvements to estates
  • comment on key policies, strategies and documents
  • provide feedback on resident priorities
  • scrutinise performance information on services of interest to residents
  • annually select an area for service review
  • assess resident involvement and community development activity after receiving reports and updates
  • Influence Hightown’s local arrangements


How does the RVSP work?

Membership of the Panel consists of 15-18 residents, who meet quarterly in the evening at Hightown House or online with senior management to discuss matters of strategic importance, as well as developing local arrangements for the Regulator’s standards.

Our Panel members are not paid, but we will reimburse reasonable travel and childcare expenses. It’s a great way to meet new people, learn valuable new skills and be a vital part of something big – building a better, brighter future for everyone.

The RVSP chair commented:  

"I was recruited to the RVSP at an estate event a few years ago. It’s a good way to engage with other residents and Hightown. The work we do for the RVSP is beneficial to all residents of Hightown as we scrutinise Hightowns service areas and make sure the resident voice is reflected in policies and service delivery and Hightown understand the resident perspective."

RVSP Chair's Perspective

Other RVSP member commented:

"Being part of the RVSP has given me a better understanding of Hightown’s roles and responsibilities, their structure and challenges within the sector. I have a feeling of being valued and heard, resulting in real time changes being made based on suggestions and comments from the panel."

I feel like I'm contributing to the local and wider Hightown community. It gives me a sense of belonging, and pride in the association, which translates to a sense of pride and a level of responsibility within my home and my immediate community. It also helps to build relationships with staff which improve communications.  


To find out more email