All our tenants need to pay their rent in advance. Whether this is weekly or monthly depends on your tenancy agreement. Generally, most of our social housing tenants pay weekly and our Intermediate Rent tenants pay monthly.
You need to make sure your rent account is paid in advance and never goes into debt (you may hear this called being "in arrears").
If you get Housing Benefit, it is paid 4 weeks 'in arrears'. This means that Hightown only gets your Housing Benefit 4 weeks after you have been living in the property.
We ask residents, even if they are on full housing benefit, to make a regular payment (e.g. £5 per week) to get their rent account 4 weeks in credit. This means you are more secure if there is every a problem with your Housing Benefit. It's also in your tenancy agreement that you will pay your rent in advance, so by making a regularly payment you are showing commitment to your tenancy.
If you receive Universal Credit, this is paid directly to you monthly in arrears. Your rent is due in advance therefore you will need to make additional payments (minimum £5 per week) until your rent account is paid monthly in advance. Some of our tenants have the housing cost element of their Universal Credit paid directly to Hightown. This is known as an alternative payment arrangement. Please call or email the Income Recovery team if you would like to request for your housing costs to be paid directly to Hightown. You can also update your Universal Credit journal to request payments directly to Hightown.