The Residents Voice and Scrutiny Panel met on Tuesday 14th January, for a panel meeting and the annual 'Thank You Lunch'! The Panel reviewed Hightown’s Local Arrangements, which are agreed with residents and outline how Hightown meet the standards that all housing associations have to meet. The Local Arrangements have been updated following feedback from the residents.

The Panel also looked at performance information in key service areas, including: recovering rent arrears, the impact of welfare reform, letting our homes, and carrying out repairs and gas safety checks.

The meeting was held at the Frogmore Paper Mill in Apsley, and was attended by a Hightown Board member so that he could hear from involved residents.

After the meeting Panel members enjoyed a Fish & Chip lunch and a tour of the Paper Mill!