Skip to main content

Call waiting times for our rent team are higher than usual due to staff absences. To pay your rent over the phone, you can call AllPay directly on 0300 041 4697. You can also pay online through your MyHightown account or on AllPay’s website at: https://www.allpayments.net/Allpayments

Hightown Housing Association
  • About us
    • Mission, values and culture
    • Our social impact
      • Homes for Cathy
      • Environment and sustainability
    • Building homes
      • Heart of Maylands
      • Rossway Quarter
      • Springfield View, Chesham
      • Oakley House
      • Whippendell Marine
    • Our Board and Executive Team
    • News
      • Corporate press releases
      • Residents news
      • Care & Supported Housing
      • Sales and Lettings news
    • Equality, Diversity and Inclusion
    • Investors
    • Legal and regulatory
      • Publications and policies
      • Our residents
      • Governance
      • Privacy notices
      • Anti-slavery and human trafficking
    • Performance
      • TSM results
  • My home
    • I'm a tenant
      • New tenants' guidance
      • Your tenancy
      • Your rent
      • Your home and repairs
      • Moving home
      • Newsletters for residents
    • I'm a homeowner
      • Charges and fees
      • How to sell your home
      • Buying more shares (Staircasing)
      • Building insurance
      • Extending your lease
    • Support and advice
      • Problems with paying your rent
      • How can we support you?
      • Managing your money
      • Claiming Benefits
      • Cost of living support
      • Help into work
      • Be sustainable and save
      • Your wellbeing
      • Domestic abuse
    • Resident involvement
      • Resident Voice and Scrutiny Panel
      • Resident Complaints Scrutiny Group Panel
      • Get involved with Hightown
      • Events for residents
      • Thriving Together Group
    • My neighbourhood
      • Anti-social behaviour
      • Parking
      • Estate inspections
      • Cleaning and communal areas
      • Community partnerships
      • Grounds maintenance
      • Bins and rubbish
      • Estate improvement fund
    • Fire and building safety
      • High rise building safety - resident engagement strategy
      • Request for fire safety information
      • Fire safety for flats and maisonettes
      • Fire safety for buildings 11 metres and above
      • Fire safety for high rise buildings
      • If you can't easily evacuate
      • How Hightown keeps you safe
      • What you can do to keep safe
      • Your safety starts with access and fire awareness
      • Balcony Safety: Enjoy Summer Responsibly
    • Report an issue
      • Tenancy fraud
      • Damp and mould
    • Contacting Hightown Departments
  • Find a home
    • Property listings
      • Hedera Gardens, Royston
      • The Heath, Codicote
      • St James' Park, Bishops Stortford
      • Stortford Fields, Bishops Stortford
      • Maylands View @ Maylands Plaza, Hemel Hempstead
      • Coopers Grange, Bishops Stortford
      • Oakwell Place, Houghton Regis
      • Beaumont Manor, Hemel Hempstead
      • Croft Gardens, Knebworth
      • Wavendon Green, Milton Keynes
      • Willow Park, Buckingham
      • The Paddocks, Bow Brickhill
      • Linmere - Phase 3
      • Skylark View, Upper Caldecote
      • The Gade
      • Eighth Avenue
      • Kiln End, Stewkley
      • Ryder Gardens
      • 37 Centaurus Square - two bed flat
    • Shared Ownership
      • How to apply
      • Am I eligible?
      • The Buying Process
      • Independent Financial Advisors (IFAs)
    • Rent for Less (Intermediate Rent)
    • Rent to buy
    • Homes for Affordable Rent
      • Choice-based lettings
    • Homes for Older People
  • Care & Support
    • Learning disability services
    • Mental health services
    • Homeless services
      • Adult homeless services
      • Young people's homeless services
    • Registered care
    • Co-production
    • Get in touch
  • Contact us
    • Report a repair
    • Report anti-social behaviour (ASB)
    • Compliments, complaints and feedback
    • General enquiries
    • Tender opportunities
  • Careers
    • Employee benefits
    • Graduate scheme
      • Application process
      • Our Graduates
    • Careers in care
      • Francis' story
    • Working at Hightown
    • Careers in housing
      • Mark's story
      • Shetal's story
  • Search Search the website
  • Login Login
  • Home
  • My home
  • I'm a tenant
  • Newsletters for residents

Newsletters for residents

Check out our latest editions of the residents' newsletters here.

  • Summer edition 2025

    Find out about the complaints handling code, how you can get involved through our Residents Voice and Scrutiny Panel, aids or adaptations in your home, Tenancy Fraud, learn about Mutual Exchange and much more.

    Read more

  • Autumn edition 2024

    Learn about our Tenant Satisfaction Surveys, meet our new Complaints and Resolution Team, find out about festive season safety, how to take care of your wellbeing over the winter and much more.

    Read more

Thank you for your feedback!

We have encountered an error trying to submit your feedback. Please try again later.
Hightown Housing Association

© Hightown Housing Association

Site by Prodo Digital

Safe Spaces Logo View Safe Spaces content

Visit us online

  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • LinkedIn

Looking for more?

  • News
  • About us
  • Contact us
  • Care & Support
  • My home
  • Find a home
Google translate Google translate
click to choose
Colour contrast Contrast
default
high
Font size Text size
down
default
up