Hightown's tenant satisfaction survey starts today, 11 November and will run until 28 December. We will be surveying a random sample of our residents.
Acuity Research & Practice are conducting the surveys for us so you may receive an email from them inviting you to take part. If you do receive an email, this is your opportunity to tell us how we're doing as your landlord and where we can improve. The online survey ends on 30 November and the telephone interviews will start on 2 December.
The short survey is part of a new government system to see how well social landlords are doing at providing good quality homes and services.
The email will be from Acuity. The email address is acuityresearch@euro.conformit.com. Please be assured it is a genuine email. It will look like this:
You can find out more by reading our frequently asked questions (FAQs).
If you complete the survey using your details, you will be entered into our prize draw for a chance to win one of ten £50 vouchers.
We would very much appreciate you taking part if contacted as your responses will help us see what we're doing well and where we need to improve, but of course you have a right to say no if you don’t want to.
If you have any concerns, please email housing.services@hightownha.org.uk or call 01442 292300 and we’ll be happy to answer any questions.
