Carrying out full stock condition surveys is essential for housing associations, as they give us a clear picture of the condition of our homes. This information helps us plan repairs and maintenance properly and make sure homes continue to meet the required standards.
By carrying out regular surveys, we can keep homes safe, well maintained and comfortable for the people who live in them. The information we collect also helps Hightown plan future investment, so we can continue to improve the quality of your homes and neighbourhoods.
Providing reasonable access to your home is key. It helps us meet our legal responsibilities, carry out necessary inspections and repairs and maintain the overall quality of our housing. Allowing access also supports open communication and trust between residents and Hightown, which is vital for effective housing management and strong communities.
If you've booked an appointment with us and you're no longer available, please email maintenance.services@hightownha.org.uk
