13/06/2025

Rent webinar for residents

Let's talk about rent - webinar

We held a live webinar and Q&A session for residents all about rent.

Rebecca, our Rent Manager explained the different ways to pay, understanding your rent statement, what rent and service charges cover, support available if you are struggling to pay your rent and case studies of residents we have helped.

This is the first in a new ‘Let’s Talk’ series to provide useful information for our residents.

Following the webinar, our staff received a number of calls from attendees seeking assistance with their rent accounts. During the follow up calls:

Advice was provided to help residents better understand their rent accounts and available options.
Payment plans were arranged to support residents in managing their arrears.
Residents were signposted to additional support services for further help, including financial advice and community resources.

We’re committed to supporting our residents not just during events, but every step of the way. If you missed the webinar or would like to speak with someone about your rent account, please email income.recoveryadmin@hightownha.org.uk or call 01442 292280.