• 28/03/2024

Navigating Managed Migration: a guide for residents

Managed Migration

As changes to the welfare benefits unfold, it’s crucial for residents to stay informed and take steps to ensure financial support continues.  Managed Migration is a term used to mark the significant transition from the older Welfare Benefits to moving claimants to Universal Credit. This article outlines the implications and provides steps for residents.

Understanding Managed Migration

Universal Credit is designed to roll all benefits into one and facilitate smoother transitions into employment. 

Legacy benefits affected

The benefits subject to Managed Migration include:

  • Housing Benefit (HB)
  • Working Tax Credits (WTC)
  • Child Tax Credits (CTC)
  • Income Support (IS)
  • Employment Support Allowance income related (ESA(ir))
  • Job Seeker's Allowance income based (JSA(ib))

Migration timeline  

Managed Migration has already begun in Hertfordshire, Bedfordshire and Buckinghamshire. Initially, it only affected people receiving Working or Child Tax Credits but all recipients of legacy benefits will eventually move across.

Residents in Buckinghamshire received their Migration Notices in December, with those in Hertfordshire and Bedfordshire receiving notices in February. These notices stipulate a 3-month window to claim Universal Credit before their existing benefits cease.

What to do if you receive a notice

If you receive a Migration Notice, it’s important to act promptly. You must make a claim within 3-months of the date the letter was sent out to ensure continued financial support (there will be a break of about 5-6wks so there is interruption). Failure to do so may lead to arrears or financial hardship. 

Those moving to Universal Credit may receive Transitional Protection to help meet the shortfall, however this support is only given if you have received a Migration Notice and claim by the deadline date on your letter. You can use online resources such as a Benefits Calculator to check how much you may be entitled to.  

Impact on residents

  • Residents should carefully review any letters received from DWP, ensuring compliance with migration instructions.
  • Should you need help claiming, contact the Job Centre Plus or Citizens Advice.
  • During the transition, residents must continue to meet any agreed payment arrangements with Hightown's Income Recovery Officers.

Managed Migration represents a significant overhaul of the welfare system, requiring you to take action if you receive a Migration Notice letter. By staying informed and taking timely action, you can ensure you continue to receive essential financial support.