• 19/06/2024

The Regulator of Social Housing new consumer standards

Flats and houses in construction. The flats have colourful balconies in blue, yellow and red.

The Regulator of Social Housing has introduced new Consumer Standards for social housing providers like Hightown. The new standards came into effect on 1 April 2024 and aim to ensure that you have a safe and well-maintained home, clear communication and support from your landlord, and that landlords listen to tenants and act on their views.


The four consumer standards are:

Safety and Quality Standard

This standard aims to ensure that homes are good quality, safe and well maintained.

Transparency, Influence and Accountability Standard

This standard set out that landlords should provide information, listen and act on tenants' views, be transparent about performance and have clear processes for tenants to raise complaints.

Neighbourhood and Community Standard

This standard promotes partnership working with external agencies in relation to shared spaces, including addressing anti-social behaviour and supporting victims of domestic abuse.

Tenancy Standards

This standard set out how landlords allocate and let homes and manage tenancies. This includes supporting tenants to maintain their tenancy and supporting eligible tenants to carry out a mutual exchange.

For more detail on the consumer standards, you can follow this link to the Regulator of Social Housing's website: