At Hightown, we believe that transparency builds trust. The information on this page is designed to show how well we are operating against key performance indicators set by ourselves and the Regulator of Social Housing.  

Emmafletcherphotography Hightown Russell Court 196

Monthly performance updates

We closely monitor our performance in all service delivery areas. Our monthly performance updates highlight where we're doing well and where we need to improve.

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Emmafletcherphotography Hightown Staff 102

Complaints performance and service improvements

We recognise the need to provide a responsive and effective complaints handling service to customers. Read about our progress and how we're learning from feedback in our Annual Complaints Performance & Service Improvement Report.

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Resident and her two daughters sitting outside their new shared ownership property

Tenant Satisfaction Measures 2024/25

Find out how we performed for customers in low cost rented accommodation and for low cost homeowners (shared owners).

TSM results

Our annual reports show the progress made by Hightown in the last financial year.

The entertainment at the event waving and getting children to do the same. They are in the sun, there are a lot of children in the photo, and a bouncy castle in the background

Annual Report 2024/25

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Hightown resident and her two children smiling and playing in the living area.

Annual Report for Residents 2023/24

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Group of people standing in front of houses and behind a Hightown branded ribbon being cut by Victoria Collins MP

Social Impact Report 2023/24

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