At Hightown, we believe that transparency builds trust. The information on this page is designed to share your feedback and show how well we are operating against the targets set by ourselves and our regulatory bodies.  

Group of Hightown staff speaking at a resident involvement event

Monthly performance updates

We closely monitor our performance in all service delivery areas. Our monthly performance updates highlight where we're doing well and where we need to improve.

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Emmafletcherphotography Hightown Staff 102

Complaints performance and service improvements

We recognise the need to provide a responsive and effective complaints handling service to customers. Read about our progress and how we're learning from feedback in our Annual Complaints Performance & Service Improvement Report.

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Resident and her two daughters sitting outside their new shared ownership property

Tenant Satisfaction Measures 2025/26

Find out how we performed for tenants and shared owners.

TSM results
  • A support worker sitting outside in the sun with a service user, talking and smiling.

    C&SH CQC ratings

    We operate several CQC registered care homes and supported living services, all rated good with elements of outstanding.

     

     

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Our annual reports show the progress made by Hightown in the last financial year.

The entertainment at the event waving and getting children to do the same. They are in the sun, there are a lot of children in the photo, and a bouncy castle in the background

Annual Report 2024/25

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Hightown resident and her two children smiling and playing in the living area.

Annual Report for Residents 2024/25

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Group of people standing in front of houses and behind a Hightown branded ribbon being cut by Victoria Collins MP

Social Impact Report 2024/25

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