We aim to make our involvement opportunities accessible to everyone by covering reasonable expenses, including travel and carer costs. We value your energy and enthusiasm and will also provide incentives for your time.

Why get involved?

  • Cast your vote

    Have your say on major decisions that shape the future.

  • Amplify tenant voices

    Ensure all voices are heard loud and clear.

  • Volunteer

    Roll up your sleeves and make hands on impact. Connect and collaborate with other residents.

  • Learn and grow

    Train, upskill and earn valuable qualifications.

  • Engage online

    Be part of discussions, collaboration and feedback.

Resident involvement menu

This involvement menu is a recipe for making a difference! Whether you’ve got a pinch of time or a generous helping to spare, we’ve got plenty of ways for you to help us serve up even better services.

Read the full menu

Starters

Approx. 1hr of your time on an ad hoc basis for active participation, ideal for those with limited time or who can’t attend regular meetings.

Incentives range from £10 per walkabout to £20 for any ad hoc meetings.

Roadshows and Events
Join roadshows and help plan events. Connect with the community, share ideas, and find opportunities to shape our neighbourhoods.

Estate Champions
Represent your estate and collaborate with our team to enhance communal areas. Activities include reporting issues, estate improvements bids, and participating in inspections.

Mains

Approx. 2hrs of your time quarterly. Get involved in our biggest projects, shape our direction and grow your skills.

Incentive: £20 voucher per meeting, plus travel and childcare expenses.

Residents Voice and Scrutiny Panel (RVSP)

Meet quarterly to share insights and feedback with senior management. Shape and influence policies, scrutinise key performance areas, and work in partnership to improve services.

Focus Groups

Collaborate to review and provide feedback on specific topics, enhancing policies, external contracts, or action plans. Help improve our services and shape effective solutions.

Complaints Scrutiny Group

Assist in reviewing and improving our complaint handling. Analyse patterns and trends, provide feedback and suggest improvements.

Thriving Together Group

Share insights about your disability, including mental health, hearing or sight impairments, or mobility issues. Help us make our services more accessible and improve your customer experience with us.

Lite Bites

Approx. 1hr of time to review documents, give feedback and shape solutions from the comfort of your home.

Incentives range from £5 to £20 depending on the activity.

Mystery Shopper
Evaluate our services and offer feedback to help us enhance customer service.

Reading Panel
Review our documents and communications to ensure they are clear and effective.

Competitions
Join a judging panel and vote for the winners of various competitions held throughout the year.

Online testing
Review online content, test new systems, and provide feedback to enhance the online customer experience.

Surveys
Conduct surveys and compile feedback on specific topics.

residents voice and scrutiny panel members stood outside the Hightown head office with two members of staff.

Get in touch

Contact the resident involvement team at involve@hightownha.org.uk or call us on 01442 292300.

Email us