Our Residents Voice and Scrutiny Panel (RVSP) met in January 2018 to review the local arrangements, agreed with residents, for meeting Government standards.

Following suggestions for improvement, new documents which take into account the Panel’s feedback are available. To let us know what you think about the revised arrangements, please get in touch.

Residents felt the discussions were interesting and worthwhile and that everyone was able to have an input.

Scrutinising Hightown’s performance

The Panel also looked at information on performance in key service areas, including:

  • recovering rent debt
  • the impact of welfare reform on the amount owed by tenants
  • letting our homes quickly
  • carrying out repairs and gas safety checks.

The Panel was pleased with the repairs response times and that 100% compliance with gas safety had been achieved for each of the last six months.

Staff were commended for maintaining performance at a time when the number of properties we manage is growing.

The meeting was attended by a Hightown Board member so that she could hear from involved residents. She thanked them on behalf of the Board for their time, effort and commitment over the past year to the work of Hightown. She emphasised the importance of the residents’ voice in both day to day activities and in the long term future of Hightown. 

Meet Ben: our new resident involvement lead

Ben Cottingham was introduced to the Panel as he has recently taken over lead responsibility for resident involvement.

Ben said:

“Taking the lead on Resident Involvement has given me a real insight into how our housing management policies are often shaped by feedback from residents and have their best interests in mind. The variety of ways in which residents can become involved has really surprised me, and helps us engage with residents in order to improve the services we provide.”

New members needed: could you help?

The Panel is looking for two new members who can commit to daytime meetings every three months, with occasional trips to see Hightown’s developments.

The Panel are particularly keen to hear from residents below the age of 40, as this age group is currently under-represented. Panel members are appointed after an interview process.

A resident on the panel said:

“If you feel committed and want to have your voice heard, then this is the way to do it. You will be listened to and you really will be able to influence and affect change if your feedback has merit!”

If you would like to find out more about what’s involved, please call Ben Cottingham on 01442 292 300 or email ben.cottingham@hightownha.org.uk