Hightown, in line with Government guidance, is making plans to return to pre-pandemic working practices by the beginning of November. We wanted to keep you updated on how you can safely visit us at Hightown House and what measures we plan to keep in place when we visit you in your home or meet you at a property you may be looking to buy or rent from Hightown. We will review our procedures if the situation changes or the Government issues new guidance.

Visiting Hightown House

We are continuing to restrict access at Hightown House for the time being. This means that if you want to meet with us at the office, you will need to:

  • book an appointment
  • wear a face covering when you come into the office
  • sanitise your hands as you enter and leave the building.

Please do not visit our office without an appointment. We will review these measures at the end of October and will provide you with a further update.

Visiting you at your home or meeting you at another property

If anybody in your household has tested positive for COVID-19, has any symptoms or is self-isolating, please tell us before your appointment.

If Hightown staff or contractors need access to your home, we ask that you help us by opening a window, keeping at least a 2 metre distance and staying in another room, if possible, while the work is carried out.

Our contractors will wear personal protective equipment and wipe down any surfaces they touch. They will continue to follow the working safely during coronavirus guidance issued to construction and outdoor workers.

When Hightown staff visit you in your home or at another property, they will wear a face covering and keep their distance.

We are continuing to carry out safety checks and inspections of our buildings and communal areas; please help us by keeping fire doors closed and not leaving items in communal areas that present a fire risk or would get in the way of an escape route.

Hightown is committed to keeping our residents, staff and contractors safe during this difficult period and we are very grateful to you all for supporting us in this and playing your part.